1) Once an order has been dispatched, you will need to submit a returns request if you would like to return an item. Returns are accepted for 14 days after the item has been received.
2) If you request to cancel your order for any reason and it is accepted, please be aware you will be liable for both return postage costs to Silverbacks Cards and payment provider fees (these are transaction fees charged by Paypal and Stripe when making a sale. These are not refunded by them when making a refund), of course if it is due to an issue caused by ourselves we will cover these fees.
3) No refunds can be made until the item has been returned and received in the same condition as it was sent.